Account Deletion
If you have a Cardexor account, you may request deletion below. Deleting your account is permanent and cannot be undone.
How to request deletion
- In‑app: Go to Settings → Account → Delete account and follow the steps.
- Web request: Send us an email using the button below. We will verify ownership and process the request.
We respond within a reasonable timeframe and as required by applicable law.
What will be deleted
- Account profile (email, username, in‑game identifiers)
- Gameplay progress and inventory (artifacts, currency, achievements)
- Guild memberships and social graph
- Non‑required support correspondence
What may be retained
- Records needed for fraud prevention or security
- Purchase receipts and financial records as required by law
- Server logs and backups for a limited period
Timeline
We begin processing after verifying your identity. Deletion typically completes within **30 days**, with additional time for backups where necessary.
You'll receive a confirmation when deletion is finalized.
Reversal
Account deletion is irreversible. After completion, your game progress and items cannot be restored.
Questions
Contact us at support@cardexor.com.